Lead and Manage People

Learning Outcomes

Model High Standards

• Lead by example and demonstrate professionalism.
• Support organisational goals through daily actions.
• Build positive relationships with team members.

Build Team Commitment

• Communicate goals, roles, and expectations clearly.
• Encourage responsibility, innovation, and teamwork.
• Foster open and supportive communication.
• Seek, share, and act on team feedback.
• Represent team interests within the organisation.

Manage Team Performance

• Delegate tasks effectively and remove barriers.
• Develop team members' skills and capabilities.
• Monitor performance and progress towards goals.
• Provide coaching, mentoring, and support.
• Motivate, recognise, and reward team achievements.

By the end of this course, you'll have the skills to lead people effectively, strengthen team commitment, and improve workplace performance.